Privacy Policy

Last updated: 20 October 2026

1. Our commitment
Glow You Wellness respects your privacy. This policy explains how Glow You Wellness Pty Ltd ABN 97 699 574 699, trading as Glow You Wellness, collects, holds, uses and discloses personal information.

2. Information we may collect
• Identity and contact details, including name, email address, phone number and date of birth where required;
• Account, booking, access and service history, including app and studio access records;
• Records that you accepted a waiver or suitability declaration, including the version, date and time of acceptance;
• Payment and transaction information. Payment card and direct-debit details are handled by our payment providers, not stored by us except as necessary to administer your account;
• Information you give us through enquiries, feedback, forms and customer support;
• Website, app and device information, including cookies, IP address, browser and usage data; and
• CCTV footage from the external entry door and foyer/common area for safety and security. We do not use cameras in treatment rooms.

3. How we collect information
We collect information directly from you when you create an account, make a booking, accept a waiver, contact us, enter the studio, use our website or app, or interact with our social media. We may also receive information from booking, payment, access-control, website-hosting and communications providers that help us deliver our services.

4. Why we use and disclose information
• To create and manage your account, booking, studio access and payments;
• To administer bookings, studio access, waiver acceptance and safety-related matters;
• To communicate with you about bookings, support, service updates and, where permitted, marketing;
• To protect customers, our team, equipment and premises; and
• To comply with legal, regulatory, insurance and record-keeping obligations
We do not sell personal information. We do not use information connected with waiver acceptance or service safety for direct marketing.

5. Who we may share information with
We may disclose information to providers who help us run our business, including our booking and app provider (currently GymMaster), payment provider (including Ezypay), website and hosting provider (currently Squarespace), email or SMS provider, access-control and security providers, IT support, professional advisers and insurers. We may also disclose information where required or authorised by law, or to prevent a serious safety or security risk.

6. Overseas disclosure
We may disclose personal information to service providers located outside Australia, including in New Zealand and the United States. We take reasonable steps to ensure overseas service providers handle personal information in a manner consistent with applicable privacy obligations.

7. Security and retention
We use reasonable administrative, technical and physical safeguards to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online system is completely secure. CCTV footage is retained for 30 days unless it is needed for an incident, insurance claim, legal matter or another lawful purpose. We retain other information only for as long as reasonably needed for the purposes above, legal obligations, insurance and dispute management, then securely delete or de-identify it where practical.

8. Marketing and cookies
We may send service communications needed to manage your account. With your consent, or where otherwise permitted by law, we may send marketing communications. You can opt out of marketing at any time using the unsubscribe link or by contacting us. Our website may use cookies and similar tools to operate the site, remember preferences and understand site use. You can change browser settings to manage cookies.

9. Access, correction and complaints
You may ask us for access to, or correction of, personal information we hold about you by emailing admin@glowyou.com.au. We may need to verify your identity before responding. If you have a privacy complaint, please write to the Privacy Officer at admin@glowyou.com.au. We will investigate and respond within a reasonable time. If you are dissatisfied, you may contact the Office of the Australian Information Commissioner.

10. Changes and contact
We may update this policy from time to time. The current version will be available on our website. For privacy questions, contact us at admin@glowyou.com.au or write to Glow You Wellness Pty Ltd, 8 Central Avenue, Graceville QLD 4075.